We're here to help
Got a question or hit a snag? Raise a support ticket right inside the FynLens app and track it through to resolution — no email chains, no waiting on hold.
Raise a ticket in three taps
Support lives where you already are — inside the app, tied to your account so we have the context to help fast.
Open Help & Support
In the FynLens app, go to Profile → Help & Support.
Start a new ticket
Tap New ticket, pick a category, and describe your issue.
Submit & track
We'll get to work. Follow the status and reply right inside the app.
What can we help with?
Pick the category that fits and we'll route your ticket to the right place.
Billing
Subscriptions, payments & refunds
Technical
Something isn't working right
Account
Login, profile & data requests
Bug report
Tell us what broke
Feature request
Ideas to make FynLens better
General
Anything else on your mind
Track every ticket, end to end
Each ticket moves through clear stages so you always know where things stand.
Reply in a thread
Add comments and share details with our team without leaving the app.
Stay notified
Get a push notification the moment your ticket is updated or resolved.
Reopen anytime
If something still isn't right, reopen a resolved ticket in one tap.
Statement upload stuck on processing
Category: Technical · Priority: High
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